Articles by Kim Schmidt

Kim Schmidt
From the Desk of Kim Schmidt

Customer Service: Does It Really Matter?

Most business owners — and more specifically farm equipment dealers — would likely tell you that customer service and experience are important to the overall success of the business. I’d venture to say every dealer I’ve spoken with has prided themselves on the quality of service they provide the customer.
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Improving Employee Attitude & Customer Experience Through Facility Upgrades

Dealers say modernization projects provide a better environment for their employees to work in and for their customers to do business.
The environment a person works in can have a big impact on their attitude and their performance. The same goes for customer experience. An outdated and crowded parts department, for instance, does little to foster a good relationship between your parts staff and customers.
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Kim Schmidt
From the Desk of Kim Schmidt

Be the Voice for Your Business & Our Industry

Last week I had the pleasure and honor of joining the Equipment Dealers Assn. and many of you out in Washington, D.C. for the AED/EDA Fly-In. And despite the federal government being shutdown due to a light snow storm, it was a busy and productive 3 days in the capital. After spending Wednesday being briefed on some of topics we’d be lobbying in support of, we took to the Hill on Thursday, meeting with congressmen.
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PFD Summit: Reboot or Recycle? Strategies for Selling & Servicing Used Technology

2017 Precision Farming Dealer Summit — Roundtable Coverage
Much like with used iron, dealers need to be picky and “buy right” when it comes to selling and servicing used precision farming equipment. Among the top things to consider when it comes to taking in a piece of used precision technology are age and condition of the unit, who potential second customers are and how many of the same unit you have in inventory already.
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Precision Farming Dealer Summit

Adopting an Agronomic Mindset in the Precision Department

3 precision farming experts share how they’ve paired agronomy with their precision farming business to provide solutions for the customer.
As precision farming departments at farm equipment dealerships evolve, adding agronomic services has been somewhat of a natural progression. But, generating recurring revenue from agronomic services can be a challenge.
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Dealer Operations Report

How Will 2017 U.S. Tax Reform Impact Your Dealership?

Curt Kleoppel and Eric Wareham of the Western Equipment Dealers Assn. provide details on what the Tax Cuts & Jobs Act means for farm equipment dealers in the U.S.
In late December 2017, President Donald Trump signed the Tax Cuts & Jobs Act into law, marking the first significant tax reform in the U.S. since the Reagan administration in the 1980s.
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