Items Tagged with 'Parts Department'

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Dealership Minds

Customer Communication Key to Success in Parts

Juggling multiple responsibilities to put problem-solving skills to the test
Amber Soper’s official title may be parts lead for Vanderloop Equipment’s (VE) store in Lena, Wis., but if you ask her what her job is, it’s simple: to “make the customer happy.”
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Dealership of the Year | Small Operation

Slow & Steady Approach Yields Growth

Eis Implement’s long-term focus on absorption results in 25% year-over-year improvement
There’s a Chinese proverb that roughly translates to “You can only keep wealth in the family for 3 generations.” Cousins Chris and Jon Eis, third generation owners of single-store John Deere dealer Eis Implement, aim to prove the Chinese wrong.
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Understanding Employee Emotion to Create a Customer-Centric Parts Department

Machinery Advisors Consortium Founding Member Bill Hoeg breaks down how measuring emotion in your parts departments can help improve employee mindset.
The current dynamic environment of the ag equipment industry can directly impact your employees’ happiness, productivity and how they feel they are being treated by management.
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Farm Equipment

Farm Equipment's Dealership Minds: Vanderloop Equipment, Profile of a Successful Dealership

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