Parts Department

Dealership Minds

Versatility Proves Priceless Through Nearly 3 Decades in Parts Department

Parts veteran thrives on tried & true strategies, while remaining flexible for changes ahead

By Mackane Vogel posted on October 3, 2024 | Posted in Best Practices, Department Management

Mark Klein has worked more than 6,000 days in the parts department at Vanderloop Equipment (VE), and he is still learning new things every day. That’s what has kept him going for more than 25 years.

Dealership Minds

Parts Department Brings New Challenges Every Day

Parts lead explains how to manage growing pains in doubling of parts inventory

By Jen Bradley posted on October 3, 2024 | Posted in Best Practices, Department Management

Down equipment and missed windows of good weather are a farmer’s nemesis. In the Beaver Dam store, Vanderloop Equipment’s (VE) parts department staff works hard year-round to make sure it is ready to respond when a call comes in.

Dealership Minds

Customer Communication Key to Success in Parts

Juggling multiple responsibilities to put problem-solving skills to the test

By Laura Barrera posted on October 3, 2024 | Posted in Best Practices

Amber Soper’s official title may be parts lead for Vanderloop Equipment’s (VE) store in Lena, Wis., but if you ask her what her job is, it’s simple: to “make the customer happy.”

Color Conversion Series

All Departments Needed to Expand Customer Business

July 3, 2024 | Posted in Best Practices

In this video, David Orr, sales manager for Intermountain New Holland, says his goal for the sales team is to make the business of selling ag equipment relationship based rather than transaction base. The Color Conversions Series is brought to you by Thunder Creek Equipment.

Dealership of the Year | Small Operation

Slow & Steady Approach Yields Growth

Eis Implement’s long-term focus on absorption results in 25% year-over-year improvement

By Kim Schmidt posted on July 1, 2024 | Posted in Best Practices, Operations & Finance

There’s a Chinese proverb that roughly translates to “You can only keep wealth in the family for 3 generations.” Cousins Chris and Jon Eis, third generation owners of single-store John Deere dealer Eis Implement, aim to prove the Chinese wrong.

Understanding Employee Emotion to Create a Customer-Centric Parts Department

Machinery Advisors Consortium Founding Member Bill Hoeg breaks down how measuring emotion in your parts departments can help improve employee mindset.

By Ben Thorpe posted on March 3, 2023 | Posted in Best Practices, Department Management

The current dynamic environment of the ag equipment industry can directly impact your employees’ happiness, productivity and how they feel they are being treated by management.