Items Tagged with 'Forbes article'

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The Death of Service Expectations

I can carp with the best of ‘em when it comes to lousy customer service. For most of my life, I’ve believed I’m entitled (yes, I used that word) to a decent experience when handing over a buck in exchange for a product or service. And when I don’t get it, man, do I see red. Just ask my wife.
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Farm Equipment's Dealership Minds: Vanderloop Equipment, Profile of a Successful Dealership

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