Articles Tagged with ''leadership''

Wider World of Business

The False Choice Between Top-Down and Bottom-Up Leadership

While some leaders religiously stick to being either a traditional top-down leader who believes in the organizing power of clear chains of command, or a collaborative, bottom-up leader who puts more faith in flat organizations, Mark Lukens claims that few complex challenges faced can ever be managed using just one leadership style.
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James Boel and Don Zajac
Dealership Minds

Creating Partnerships with Customers Through Service

While Don Zajac, service manager for Kern Machinery’s Buttonwillow, Calif., store, and James Boel, service manager at Kern Machinery’s Delano, Calif., store, have different levels of experience with the dealership and slightly different responsibilities, they both run their service departments with the same principle. No 2 days are the same for the pair and even under the best-laid plans, circumstances and schedules change.
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