Dealership of the Year 2024

ARTICLES

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2024 Dealership of the Year: H&R Agri-Power

[Video] ESOP vs. Public Traded Dealership

H&R Agri-Power CEO Wayne Hunt talks about the decision to become an ESOP over becoming a publicly traded company. He credits Titan Machinery Chairman David Meyer with helping guide him through the process of making the decision and talking to him straight on what the experience would be like. As Hunt says he’s “not a Wall Street guy.”
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2024 Dealership of the Year: H&R Agri-Power

[Video] The Merging of H&R and Agri-Power

The dealership group was born out of the merger between a well-established New Holland dealership (H&R with Ross Morgan at the head) and a still young Case IH dealership (Agri-Power with Wayne Hunt at the head) in 1993.
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2024 Dealership of the Year: H&R Agri-Power

[Video] Managing Relationships with OEMs

Wayne Hunt, H&R Agri-Power CEO, discusses how the dealers and OEMs need to work together to best serve the customers. A combination of quality equipment and getting to know the customer and their needs are keys to success, Hunt says.
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2024 Dealership of the Year: H&R Agri-Power

[Video] Technicians Help Each Other Learn on the Job

Wayne Fish, a service tech with H&R Agri-Power explains how when he first came to the dealership much of his training happened on the job as his previous service experience was all on cars. Today, he is passing that experience down to the next generation by helping train them. He says it has helped build a family-like atmosphere in the service department.
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2024 Dealership of the Year: H&R Agri-Power

[Video] How Acquisitions Can Transform a Business

Steve Hunt, president of H&R Agri-Power, shares how an acquisition transformed the dealership and added a new segment of power sports to the organization. The company runs it as a stand alone business, but Hunt says that there’s a good amount of cross over with its ag and consumer customers who also are power sports customers. To better understand the new business, H&R Agri-Power is looking to join a power sports 20 Group.
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2024 Dealership of the Year: H&R Agri-Power

[Video] Dealership of the Year Honor About the People

Steve Hunt, president of H&R Agri-Power, says that being named Dealership of the Year reflects on the entire H&R staff. He reflects on what the honor would have meant to the late Greg Burch and says he would agree it is an honor for the staff, not the leadership team.
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2024 Dealership of the Year: H&R Agri-Power

[Video] Net Promoter Scores to Manage Customer Satisfaction

Case IH and Kubota send customers surveys after purchase to rate their experience with H&R Agri-Power explains Ronnie Barnett, H&R Agri-Power CFO. A customer who gives aq score of 9 or 10 is considered a promoter and a score below 7 is considered a detractor. Those scores are combined to create a net promoter score. H&R also sends its own surveys to gauge customer satisfaction.
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