There are three common mistakes most parts and service employees make when working with customers. Most employees aren’t even aware they make these mistakes but they take a heavy toll on a dealership’s bottom line.

While some mistakes are forgivable, some aren’t, especially those that: 1) offend customers, 2) destroy customer loyalty, and 3) cost dealerships money.

This webinar will show you how to avoid common mistakes and how top performers avoid these blunders to create an exceptional customer experience. 

Want to find out what the three mistakes are? Register today for this special presentation from the WEDA Dealer Institute. This webinar is for parts and service employees.