Articles Tagged with ''service department''

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Creating a High Performance Service Department [Webinar]

During this webinar, Bob Clements, one of North America’s leading dealership consultants, shares his insights on how to maximize tech performance and profitability. Bob discusses the importance of utilizing flat rates as a part of your pricing strategy and shares information on the new online flat rate guide being introduced through the United Equipment Dealers Assn. [To view any of our webinar replays, you must be logged in with a free user account.]
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James Boel and Don Zajac
Dealership Minds

Creating Partnerships with Customers Through Service

While Don Zajac, service manager for Kern Machinery’s Buttonwillow, Calif., store, and James Boel, service manager at Kern Machinery’s Delano, Calif., store, have different levels of experience with the dealership and slightly different responsibilities, they both run their service departments with the same principle. No 2 days are the same for the pair and even under the best-laid plans, circumstances and schedules change.
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Mark Campanella_028 Dealership Minds_JE_1015
Dealership Minds

Getting it Done Right the First Time

Mark Campanella, the service manager for Kern Machinery’s Bakersfield, Calif., store, was originally brought into the dealership in 2009 to help the company “revamp” its field service program. Before joining Kern Machinery, Campanella had owned and operated his own field service business for construction equipment in southern California for 15 years.
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