Articles Tagged with ''service department''

Dealership Minds 2014 Video

Reconstructing a Service Department

Recent staff issues forced Jason Bessette, the general manager of the St. Albans location of Champlain Valley Equipment, to reconstruct the location's service department. Bessette's leadership has help the location turn a corner and push to improve overall customer service.
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Dealership Minds 2014 Video

Enhancements to Customer Care Program

Jason Bessette, Partner & General Manager of the St. Albans Store at Champlain Valley Equipment (headquartered in Middlebury, Vt.), talks about his focus on the importance of keeping customers happy through a high level of professionalism in the service department.
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Dealership Minds 2014 Video

Being Available to Customers

Aaron Keeler, Service Manager at the St. Albans, Vt., location of Champlain Valley Equipment (headquartered in Middlebury, Vt.), talks about the importance of being available to customers. Keeler takes calls regularly on the equipment in the shop.
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Dealership Minds 2014 Video

Staying Busy With Winter Service Programs

Winter service programs have helped the service department at all 4 Champlain Valley Equipment stores keep busy in the slower season. Aaron Keeler, Service Manager at the St. Albans, Vt., location of Champlain Valley Equipment (headquartered in Middlebury, Vt.), explains the evolution of their winter service program.
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Dealership Minds 2014 Video

Leaning Back and Forth On Other Locations for Help

As a 4-store dealership, each individual store at Champlain Valley Equipment has been able to lean on each other to get service work done. Aaron Keeler, Service Manager at the St. Albans, Vt., location of Champlain Valley Equipment (headquartered in Middlebury, Vt.), explains how this has worked in the past.
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