PLUS: How to sell strip-till equipment, an exploration into the prevalence of tractor hour meter tampering, developments in speed and accuracy of planter and seeder technology and more.
On paper, the two 2013 Dealerships of the Year covered in this issue of Farm Equipment couldn't be farther apart. One Stotz Equipment has 23 locations in 8 states, 380 employees and revenues last year of $235 million. The other Lake County International has 1 location covering a small region in South Dakota, with 22 employees and annual revenues of just over $25 million. (For the record, until 1997, Stotz was a 3-store dealership.)
The judges for Farm Equipment's 2013 Dealership of the Year program report that selecting this year's award winners may have been their most difficult challenge since the recognition series was established in 2005. But they made their choices and the 2013 Dealerships of the Year are: Stotz Equipment, a 23-store network based in Avondale, Ariz., in the over $50 million in annual revenue category; and Lake County International, a single-store dealer located in Madison, S.D., in the under $50 million revenue category.
The last time Stotz Machinery (known then as Arizona Machinery) graced the cover of Farm Equipment (featuring the Avondale location’s famed saguaro cactus) was in April/May 2005 (“Making Multi-Stores Manageable”). What captured attention at the time was the firm’s ability to manage 13 stores (a large number for those days) in 4 states from a remote location.
We’ve consistently made money over the years,” Jeff says about Lake County International, a single-store Case IH dealership in Madison, S.D. “All of sudden we go from $12 million in sales in 2008 to $18 million in 2009. How do you plan for that sort of thing?”
Stotz Equipment, a 23-store operation headquartered in Avondale, Ariz., now has a systematic means of identifying future talent through the use of depth charts. Employees are incentivized to add someone they know to depth charts.
According to the executive leadership team at Stotz Equipment (a 23-store operation with stores in 8 states), the period following its Greenline Equipment acquisition in 2005 was a miserable time for the dealership.
I think the timing of our renovation project was perfect, says Jeff Bloom, co-owner of Lake County International, a single-store Case IH dealership in Madison, S.D. He says the culture of the dealership is built on service, and the store expansion, which more than doubled the size of the entire facility, gives the dealership the opportunity to expand its service and parts operations.
While they may not agree on much, most farm equipment dealers do agree the single most important factor in meeting the looming challenges ahead for the industry and the difference between success and failure in the future boils down to one common denominator finding top-level talent, especially in the shop.
Strip-till is a niche and often complex farming practice, compared to no-till and more conventional methods. It takes patience, precision and a willingness by farmers to invest time and energy into developing nutrient-rich zones in their fields, which can lead to higher yields and lower input costs. In order to successfully sell customers on the value of strip-till, farm equipment dealers often need more than a smooth sales pitch to close a deal.
When Calvin Schmidt recently contacted Farm Equipment, his inquiry was rather straightforward: What does the law have to say about tractor hour meter tampering? Unfortunately, the answer isn't nearly as straightforward as the question. What was discovered is that regulations differ significantly by state and province and enforcement is often spotty.
Generally speaking, it is against the law to perform fraudulent practices relating to motor vehicle odometers. The replacement, disconnection or the reset of an odometer of any motor vehicle on which the odometer does not recognize the true mileage driven is a fraudulent practice and can be punishable with a class 1 misdemeanor.
Hour meters on tractors and combines act much like car and truck odometers. Both can be used to gauge the overall wear and tear on a machine. Yet, where there is a federal law to protect odometers from being tampered with, there is far less regulation on hour meters.
Regardless of where you are in the world, the main focus of all farmers is to increase their yield and get more out of every acre or hectare. What's different is how that goal is accomplished in different areas of the world. There are a number of global planter and seeder technology trends dealers should keep an eye on that will make their way to North America. Looking ahead, technological advancements in planting equipment will come from marrying the needs and developments abroad with those of North America. The combination of Western European speed and North American accuracy would result in highly efficient and precise seeding and planting equipment.
The hay business hasn't been the same since disc mowers began replacing sickle bars. And depending upon what kind of hay and forage is being grown in a given area, implement dealers can bale some sizeable benefits as they guide customers in deciding what they need to make quality hay. Conversations with a handful of dealers across the country show growing customer interest in new mowers, and the decision on whether to add a conditioner to help with windrow formation and dry-down is affected heavily by the end-use of the forage at hand.
For the 36th year, farmers, farm equipment dealers and agribusiness professionals converged in Regina, Saskatchewan for Canada's Farm Progress Show. With 1.9 million square feet of indoor and outdoor exhibits and more than 45,000 attendees from 50 countries, it's the country's largest trade show. Regina is nestled in the central western part of Canada. This is dry-land farming that extends down into the U.S. Great Plains. The farms in these regions are big and the equipment matches in scope. This was reflected in much of the equipment on display at this year's show, which could be characterized as big and getting bigger.
What methods have you found work best for incentivizing salespeople to ensure that trade-in units are sold on a timely basis? Which programs do not work well? Why?
CRM means Customer Relationship Management. The short answer to why you should care is that your future success may depend on if and how you implement CRM. Retail, your business, the business of selling and serving end users, is very competitive. Long term success often depends on doing a lot of little things right. Selling and servicing farm equipment is no different than any other industry where CRM is now a standard practice. But our industry is just starting to learn about its benefits of and to use CRM successfully.
Rather than waiting for a potential customer to get a flat tire in front of the dealership or chasing low margin roll-over customers to amp up the dealership's volume bonus, dealers and sales managers, together with their salesforce, would be far better served developing meaningful and lasting relationships with the overwhelming number of customers that are seeking such a partnership.
On paper, the two 2013 Dealerships of the Year covered in this issue of Farm Equipment couldn't be farther apart. One Stotz Equipment has 23 locations in 8 states, 380 employees and revenues last year of $235 million. The other Lake County International has 1 location covering a small region in South Dakota, with 22 employees and annual revenues of just over $25 million. (For the record, until 1997, Stotz was a 3-store dealership.)
The judges for Farm Equipment's 2013 Dealership of the Year program report that selecting this year's award winners may have been their most difficult challenge since the recognition series was established in 2005. But they made their choices and the 2013 Dealerships of the Year are: Stotz Equipment, a 23-store network based in Avondale, Ariz., in the over $50 million in annual revenue category; and Lake County International, a single-store dealer located in Madison, S.D., in the under $50 million revenue category.
When Calvin Schmidt recently contacted Farm Equipment, his inquiry was rather straightforward: What does the law have to say about tractor hour meter tampering? Unfortunately, the answer isn't nearly as straightforward as the question. What was discovered is that regulations differ significantly by state and province and enforcement is often spotty.
In this episode of On the Record, brought to you by Associated Equipment Distributors, Marc Johnson, principal with Pinion, provides 4 factors that will be important for dealers to watch in 2025 that will impact their business.
Built on 90 years of expertise, Yetter Farm Equipment leads the agriculture industry in designing effective and innovative equipment for residue management, seedbed preparation, precision fertilizer placement, harvest attachments, strip-tillage, and more.
At Machinery Scope, we believe you deserve the best risk management solutions for your investments in heavy equipment. Since 2013, we have been proud to offer extended warranty, appraisals, and inspections. Machinery Scope is a family-owned business built on our experience in farming and equipment dealerships. We understand your business and provide a personalized and professional level of customer service. Machinery Scope has built a strong warranty product with our customers in mind, offering the same professional level of service from the time you get a quote, through the processing of a claim.
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