Items Tagged with 'Service Techs'

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Conversations in Ag

Waupun Equipment’s Jason Drews Talks About Real World Work at Their Dealership

Jason Drews and Jordan Shaw both work at Waupun Equipment, a 2-store New Holland and Massey Ferguson dealer in Wisconsin. Drews is a salesman, but got his start in the service department 15 years ago after graduating from Fox Valley Technical College (FVTC), Shaw is in his junior year at FVTC and works in the service department part time. The two sat down to talk about their training experiences and what real world work is like at their dealership.
Jason Drews and Jordan Shaw both work at Waupun Equipment, a 2-store New Holland and Massey Ferguson dealer in Wisconsin. Drews is a salesman, but got his start in the service department 15 years ago after graduating from Fox Valley Technical College (FVTC), Shaw is in his junior year at FVTC and works in the service department part time. The two sat down to talk about their training experiences and what real world work is like at their dealership.
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Top Tips for Customer Training: For Both the Farmers’ & Dealers’ Benefit

The manager of Agri-Service’s separately-branded precision farming arm shares tips for their top-performing customer training sessions — ones that farmers don’t want to miss.
I recently talked to industry people about their thoughts on customer training. One response was that customer events are a “necessary evil;” that customers expect it, so we do it. Another said, “We do them, but we don’t feel like we get anything in return from them.” And another said, “Our customers don’t remember anything that we teach them so why do them — what’s the point?”
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Top Tips to Get Your Service Department Performing at Its Highest

Bob Clements shares his knowledge on how to bring your dealership’s service department to a high performing level.
Often times, dealer-principals and managers have difficulty fully understanding their service department. This leaves owners plagued with questions about how to solve problems that relate to the bottom line. Often a deeper look is required, along with an additional understanding of what is important to profits and efficiency.
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