In this webinar, Ted Stehr, CDK Solution Consultant, focuses on the tools employees need to provide excellent customer service and how Millennials and Baby Boomers differ in their expectations. [To view any of our webinar replays, you must be logged in with a free user account.]

You made it through the last few years of industry turmoil … but now what? As you hear of the dealership economy turning the corner soon, how can you move your dealership away from just functioning, maybe even flailing, towards an organization that is flourishing? Marc Johnson and Clinton Baker, CPAs at K·Coe Isom, help attendees gain an understanding of the actionable steps equipment dealerships can take to better position and prepare for a flourishing business.

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Assigning the right value to used equipment is key to moving it off your lot, but how closely are you paying attention to the tires on the trades you take in? The condition and value of the tires on a piece of used machinery could have a big impact on whether or not you get it sold. In this webinar, Casey Seymour, used equipment/remarketing manager for PrairieLand Partners, and Terry Morris, Great Lakes sales manager and senior salesman for Dawson Tire and Wheel, discuss the importance of knowing the value of the tires on your used equipment and to take tire condition into account when pricing used units.

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In the current Agricultural market, there is added pressure on parts departments to increase sales and margins. In this webinar, WEDA Dealer Institute trainer Kelly Mathison shared methods that will help you set goals for increasing parts sales in your dealership and managers to engage parts staff in contributing to the process. We will also identify 5 key areas to increase sales.  [To view any of our webinar replays, you must be logged in with a free user account.]

What kind of power does your dealership have over your customers? Is your dealership building loyalty that makes your business indispensable to customers, creates life-long relationships and makes price irrelevant? Presented by Jim Facente, a trainer for WEDA’s Dealer Institute, this webinar highlights 6 key factors that will make your dealership indispensable to your customers. [To view any of our webinar replays, you must be logged in with a free user account.]

In this webinar series sponsored by Western Equipment Dealers Association, we discuss several leadership tools to help your employees to decide to be motivated. To view any of our webinar replays, you must be logged in with a free user account.]

In this installment of the shared Farm Equipment and No-Till Farmer webinar series sponsored by Martin Industries, Phil Needham, owner of Needham Ag Technologies, discussed how growers and dealers can choose the right no-till attachments based on the grower's soils and conditions.

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OSHA inspectors have averaged more than 90,000 safety inspections on businesses of every type over the past several years. Take preventative action and watch this webinar to ensure you comply with OSHA regulations. [To view any of our webinar replays, you must be logged in with a free user account.]

In this webinar, we dug into how you can use technology as an accelerator and how different tactics and tools are needed to reach your changing customer demographic. As those customers change, you need to adapt your marketing strategy. During the presentation, Anne Salemo addressed different approaches to take for Baby Boomers, Generation X and Millennials. [To view any of our webinar replays, you must be logged in with a free user account.]

The Cost of Doing Business study is one of the industry's most valued publications and is currently prepared and published by the Western Equipment Dealers Assn.. The annual study is broken down by dealer type (agricultural, industrial, and outdoor power) and encompasses 14 important financial and operating ratios of North America's equipment dealers. Learn more about this important tool and hear industry experts provide insight about trends impacting equipment dealers across North America. This FREE webinar is brought to you by the WEDA Dealer Institute. [To view any of our webinar replays, you must be logged in with a free user account.]