How do you handle ‘free service information’ calls from people working on their own equipment looking for repair specs or other information instead of bringing it into the dealership for repair?
Recent staff issues forced Jason Bessette, the general manager of the St. Albans location of Champlain Valley Equipment, to reconstruct the location's service department. Bessette's leadership has help the location turn a corner and push to improve overall customer service.
JCC Services expands its Online Learning Center to include Parts Counter Talk Course. The course will focus on customer service and will be offered starting March 20, 2013 at 10:00 a.m. CST.
We’ve all had customer service nightmares that never should have happened. I don’t know about you, but I’ve come to expect that sort of thing from big companies like AT&T and Best Buy.
Tonutti USA, will be in their new business center and warehouse building at 1655 Panama St., Memphis, TN. 38108. The new 100,000 sq. ft. warehouse and sales/service training facility will allow Tonutti USA to continue providing superior customer service with rapid response to our customer's needs.
Over the years, a lot of stores' success stories have resulted from the owner's energy. The owner must also learn to transfer that energy to others in the store.
In this episode we look at the potential impact Hurricanes Helene and Milton will have on ag production as well as the dealers and manufacturers in the impacted region.
Built on 90 years of expertise, Yetter Farm Equipment leads the agriculture industry in designing effective and innovative equipment for residue management, seedbed preparation, precision fertilizer placement, harvest attachments, strip-tillage, and more.
At Machinery Scope, we believe you deserve the best risk management solutions for your investments in heavy equipment. Since 2013, we have been proud to offer extended warranty, appraisals, and inspections. Machinery Scope is a family-owned business built on our experience in farming and equipment dealerships. We understand your business and provide a personalized and professional level of customer service. Machinery Scope has built a strong warranty product with our customers in mind, offering the same professional level of service from the time you get a quote, through the processing of a claim.
Finance Scope is able to provide the best financing opportunities for equipment dealers and customers through a diverse mix of lending companies under one single platform. Our large group of lenders, allows for competitive rates regardless of credit scores. Additionally, dealers and customers have access to the industry’s best expertise surrounding finance and lease structures, for all purposes, within the agricultural and construction industries. We provide all of this into one online platform to provide our customers with the best available tailored finance solution for their equipment.