Managing warranty can feel like a maze—complex guidelines, delayed approvals, and unexpected denials. But what if you could simplify the process, reduce errors, and ensure your team handles claims correctly the first time ?

Join Farm Equipment Executive Editor Kim Schmidt as she hosts this informational webinar, presented by Warranty Consulting Services, and discover key strategies to streamline warranty management.

When: Thursday, April 3, 2025 at 2:00 p.m. CT.  Register for Free Here

What you Will Learn:
  • What is Warranty? – Everyone from the manufacturer, the dealership, the consumer, and the Joe somebody (who isn’t involved in the industry) has their view on what warranty is. Understanding the core of what warranty is and how it is handled is pivotal to success for all.
  • How Warranty Impacts Your Dealership – We will discuss how everyone from the salesman to the technician, to the service writer, to the management team, etc. has a part to play in the warranty process. Understanding everyone’s role will create accountability for the warranty procedures, even if their role isn’t associated with claim activity.
  • Safeguards to secure success in warranty: – Some actions can / should be taken by the dealership to make sure the warranty process is continually maximized. Is there anyone that has a pulse on warranty at the dealership? If so, what is being done to close any competence gaps and foster continual improvement?
  • Understanding how Manufacturers / OEMs view warranty – We will discuss how warranty is the same in many instances and how understanding what the manufacturer is looking for will assist with the aspects of the process at the dealership. Providing what the manufacturer needs / wants will increase the reimbursement and timetable in the working relationship (between the OEM, dealership, and consumer).

Don’t miss this opportunity to refine your dealership’s warranty processes and optimize operations.

Can't attend live? No problem! Register today, and we'll send you the full webinar recording via email 48 hours after the event.

This webinar is brought to you by Farm Equipment and Warranty Consulting Services.

For any questions about this webinar, please Email Kim Schmidt at Farm Equipment.

Meet the Speakers

Barbara Hall

Barbara Hall - Founder & CEO, Warranty Consulting Services

Barbara Hall is the Founder and CEO of Warranty Consulting Services, bringing over 30 years of experience in both the OEM and dealership sides of the heavy equipment industry. Her deep expertise in warranty administration, manufacturer compliance, and service department operations has made her a trusted leader in helping dealerships streamline their warranty processes and maximize reimbursements.

Having worked on both sides of the industry, Barbara understands the challenges dealers face when managing warranty claims and registrations. She founded Warranty Consulting Services with a mission to bridge the gap between manufacturers and dealerships, ensuring service departments operate more efficiently while recovering the full warranty dollars they’re entitled to.

Barbara’s leadership, attention to detail, and commitment to excellence have positioned WCS as a go-to resource for heavy equipment dealers looking to improve their warranty processes, reduce denials, and see real returns on their service operations. Under her guidance, the company continues to expand its impact, offering both hands-on warranty processing and expert training services to dealerships across North America.

Devon McGwin

Devon McGwin- Development and Compliance Director, Warranty Consulting Services

Devon McGwin is the Development and Compliance Director for Warranty Consulting Services, LLC. With more than a decade of experience in the heavy equipment warranty industry, Devon specializes in working with warranty data analytics, dealer warranty training, and securing audit compliance against warranty processes. He previously worked at Volvo Construction Equipment as the lead Warranty Analyst for the North American market, where he conducted global warranty audits, dealer warranty development training, and regional warranty enhancements as the main focus areas.