Fifteen years ago, the industry began recognizing the immense benefits of a well-designed winter service program. However, with the current shortage of technicians, dealers often face more service work than they can handle.
The Equipment Dealers Assn. (EDA) recently disseminated the 2018 Dealer-Manufacturer Relations Survey to thousands of equipment dealers through the United States and Canada. The survey will remain open for four weeks, through March 7, 2018.
In his new role, Haworth is responsible for all facets of the Service Department, including CLAAS Academy training, technical support, field support and warranty.
As a dealer, what criteria about the product and manufacturer are most important to you when you consider adding new shortline equipment to your product lineup?
Staying steadily busy during the off-season with billable work is a universal challenge for dealers. One way to manage it is through winter service programs, in which customers are encouraged to bring in their farm equipment for off-season maintenance and inspections. This gives dealers work through the winter and helps customers get ready for spring.
In this video, Marcellus Cubit, Centralized Warranty Clerk at Champlain Valley Equipment (headquartered in Middlebury, Vt.), shares his role of translating service department notes to ensure the greatest rate of fulfillment on warranties sent to manufacturers.
Marcellus Cubit, Centralized Warranty Clerk at Champlain Valley Equipment (headquartered in Middlebury, Vt.), explains the back-and-forth work he does with manufacturers' representatives to show the expenses related to doing specific service work.
As Champlain Valley Equipment has grown, Marcellus Cubit, has grown into his role as Centralized Warranty Clerk at the dealership. Originally hired to work at the parts counter, Cubit now manages warranty fulfillment for all 4 stores.
Marcellus Cubit, Centralized Warranty Clerk at Champlain Valley Equipment (headquartered in Middlebury, Vt.), shares his efforts to cut the time it takes to get paid by the manufacturer for warranty work. Cubit understands that someone has to absorb the costs of items under warranty and he takes it as his responsibility to prove the validity of his staff's warranty claims.
Built on 90 years of expertise, Yetter Farm Equipment leads the agriculture industry in designing effective and innovative equipment for residue management, seedbed preparation, precision fertilizer placement, harvest attachments, strip-tillage, and more.
At Machinery Scope, we believe you deserve the best risk management solutions for your investments in heavy equipment. Since 2013, we have been proud to offer extended warranty, appraisals, and inspections. Machinery Scope is a family-owned business built on our experience in farming and equipment dealerships. We understand your business and provide a personalized and professional level of customer service. Machinery Scope has built a strong warranty product with our customers in mind, offering the same professional level of service from the time you get a quote, through the processing of a claim.
Finance Scope is able to provide the best financing opportunities for equipment dealers and customers through a diverse mix of lending companies under one single platform. Our large group of lenders, allows for competitive rates regardless of credit scores. Additionally, dealers and customers have access to the industry’s best expertise surrounding finance and lease structures, for all purposes, within the agricultural and construction industries. We provide all of this into one online platform to provide our customers with the best available tailored finance solution for their equipment.