Sara Loritz, parts technician with Vanderloop Equipment in Brillion, Wis., talks about her approach to customer service and how to interact with customers from different backgrounds.
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Years with Organization: 2
Role: Facilitates communication between service technicians and customers.
Quotable: “If I can’t answer a customer’s question, I will usually grab one of my technicians and try to stay involved. I don’t just say, ‘Hey, take the phone, tell them what to do, and come back.’ I want to hear what’s going on because it’s all about learning.”
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