Dealership Minds 2024: Vanderloop Equipment
www.farm-equipment.com/articles/23052-prioritizing-empathy-and-positive-interactions-with-customers
Prioritizing Empathy & Positive Interactions with Customers
October 23, 2024
Sara Loritz, parts technician with Vanderloop Equipment in Brillion, Wis., talks about her approach to customer service and how to interact with customers from different backgrounds.
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The Dealership Minds video series is sponsored by Claas.
Years with Organization: 2
Role: Facilitates communication between service technicians and customers.
Quotable: “If I can’t answer a customer’s question, I will usually grab one of my technicians and try to stay involved. I don’t just say, ‘Hey, take the phone, tell them what to do, and come back.’ I want to hear what’s going on because it’s all about learning.”
PROFILE