The Dealership Minds video series is sponsored by Claas.

Years with Organization:

Role: Facilitates communication between service technicians and customers. 

Quotable: “If I can’t answer a customer’s question, I will usually grab one of my technicians and try to stay involved. I don’t just say, ‘Hey, take the phone, tell them what to do, and come back.’ I want to hear what’s going on because it’s all about learning.”

PROFILE

Putting People Person in Customer-Facing Role Encourages Repeat Business

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VIDEOS

Navigating Warranties with Customers

Navigating Warranties with Customers

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Handling Expired Warranties

Handling Expired Warranties

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Helping Frustrated Customers in Stressful Moments

Helping Frustrated Customers in Stressful Moments

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Wearing Many Hats as Parts Technician

Wearing Many Hats as Parts Technician

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Managing Customer Tickets

Managing Customer Tickets

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Making Sure Small Acreage Farmers Don’t Get Overlooked

Making Sure Small Acreage Farmers Don’t Get Overlooked

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Running Ticket Reports

Running Ticket Reports

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Prioritizing Empathy & Positive Interactions with Customers

Prioritizing Empathy & Positive Interactions with Customers

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Managing Daily Challenges on the Job

Managing Daily Challenges on the Job

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Assisting Large Acreage Customers

Assisting Large Acreage Customers

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Communication & Follow Through are Keys to Parts Success

Communication & Follow Through are Keys to Parts Success

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