Dealership Minds 2024: Vanderloop Equipment
www.farm-equipment.com/articles/23043-profile-of-sara-loritz-parts-technician
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Profile of Sara Loritz, Parts Technician
October 23, 2024
The Dealership Minds video series is sponsored by Claas.
Years with Organization: 2
Role: Facilitates communication between service technicians and customers.
Quotable: “If I can’t answer a customer’s question, I will usually grab one of my technicians and try to stay involved. I don’t just say, ‘Hey, take the phone, tell them what to do, and come back.’ I want to hear what’s going on because it’s all about learning.”
PROFILE
Putting People Person in Customer-Facing Role Encourages Repeat Business
VIDEOS