Richard Knott, parts manager at the Buttonwillow, Calif., location of Kern Machinery, talks about keeping the parts fill rate in line.
Leave a comment More Dealership Minds videos
|
This interview is part of the Dealership Minds Video Series brought to you by Charter Software.
Richard Knott
Cultivating Supplier Relationships to Build Customer Loyalty
Years with the Organization: 31. After working in the parts department for another John Dealership for 3.5 years, he joined the Kern Machinery parts department and has been there
every since.
Role: “A big thing for me that I believe in is you have a parts department, a sales department and you have a service department and you have to make those all chime together to make them go and I think that’s a big part of my role — to make that happen.”
