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Special Report: Transitioning to the Next Generation of Dealers

Bringing Service & Parts Together

By Eric Reuterskiold and Kim Schmidt posted on June 1, 2014 | Posted in Dealer Succession
If I had to pick a key defining moment, I think it would be bringing our parts and service departments together. There used to be a wall between the two. It was like two separate unions and they were fighting separate battles. I brought them together to and now everybody is fighting for the same thing the extra sale and customer satisfaction compared to when it was the shop guys vs. the parts guys.
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Business of Selling

Sales Responsibilities

By Dr. Jim Weber posted on March 8, 2012 | Posted in Department Management
Once the sales department culture is set in motion and the sales department philosophy has been established and agreed upon, the next step in managing the wholegoods department is identifying and embracing the responsibilities of both the sales manager and the wholegoods sales personnel.
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How Janson Equipment Combines the Numbers with Customer Care

July 14, 2011 | Posted in Department Management
They may manage their three dealerships “by the numbers” to achieve a profitable bottom line, yet Janson Equipment also puts their customers’ “boots on” to give the business a personal touch that breeds customer loyalty. In their own words, here’s a departmental list of goals and responsibilities that sets this dealership apart.
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Dealership Minds

Delegating — But Staying Involved

February 8, 2011 | Posted in Best Practices
While Mike Carley is comfortable delegating day-to-day decisions to his key managers, he also realizes that at the end of the day, he holds ultimate responsibility for the store’s performance. He needs to stay involved.
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Wider World of Business

Get Everyone Involved in Innovation

August 9, 2010 | Posted in Department Management
Source: Art Petty
At most companies engineers and designers have a monopoly on innovation, but to get everyone else involved, leaders at all levels need to make it clear that their teams are expected to produce new ideas and find better ways of doing their jobs, columnist writes.
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Yetter Farm Equipment

Built on 90 years of expertise, Yetter Farm Equipment leads the agriculture industry in designing effective and innovative equipment for residue management, seedbed preparation, precision fertilizer placement, harvest attachments, strip-tillage, and more.
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Machinery Scope

At Machinery Scope, we believe you deserve the best risk management solutions for your investments in heavy equipment. Since 2013, we have been proud to offer extended warranty, appraisals, and inspections. Machinery Scope is a family-owned business built on our experience in farming and equipment dealerships. We understand your business and provide a personalized and professional level of customer service. Machinery Scope has built a strong warranty product with our customers in mind, offering the same professional level of service from the time you get a quote, through the processing of a claim.
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Finance Scope

Finance Scope is able to provide the best financing opportunities for equipment dealers and customers through a diverse mix of lending companies under one single platform. Our large group of lenders, allows for competitive rates regardless of credit scores. Additionally, dealers and customers have access to the industry’s best expertise surrounding finance and lease structures, for all purposes, within the agricultural and construction industries. We provide all of this into one online platform to provide our customers with the best available tailored finance solution for their equipment.
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