Overview:
One day, (7 hour) program created specifically for dealership service counter people. This course is great for service managers, service administrators, service sales and service advisors, or your up and coming “rising stars” that need a better understanding of financial concepts to be promoted into service department management roles. This includes a basic introduction to service department business financials and shows how everyday decisions have an impact on the dealerships bottom line. After attending this class, participants will understand the value of a technicians hour of labor, the importance of proper work order documentation and time management. It will also improve the customer experience by teaching interpersonal and communication skills.

Objective:
To provide training and tools to help service personnel better manage their time and maximize sales while delivering excellent customer experience.

Service Counter Sales Training date and location:

• Oct. 8, 2019
• SpringHill Suites
• 7048 W Grandridge Blvd
• Kennewick, Wash., 99336
• Meeting Time: 9:00am – 5:00pm
  • Lunch is included

Pricing:

• $450 Per Student for 1-4
• $425 Per Student for 5 to 8
• $375 Per Student for 9+