One-day program created specifically for dealership parts counter salespeople. This program will benefit new and experienced parts salespeople, parts managers, and CSR’s that are on the front line of your dealership’s parts sales force. To provide training and tools to help parts salespeople better manage their time and maximize sales while delivering excellent customer experience. Main Topics: Customer Service Departmental Profitability Value-Added Parts Sales Phone Skills Time Management Conflict Resolution This one-day course will be hosted VIRTUALLY! Please add all the registered student’s email addresses when registering so students can receive the training event invites, event access, and any training materials. Please be honest and register all students who will be attending the training. This training is prohibited from being used in a group setting to train unregistered students. This course uses BREAKOUT ROOMS for Group Exercises. We recommend that each student has their own laptop to train.