Articles by Jim Henderson

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Leadership Lessons

Revolutionizing Support Using Military-Style Logistics

Integrated Logistics Support (ILS) — a unified, iterative process that establishes the support of a capital asset, such as a piece of equipment — encompasses service manuals, test equipment, tools, training, stocking of parts, computer resources, facilities and transportation based on the equipment’s reliability and maintainability.


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Special Report

Consultant Perspective

Jim Henderson, Exemplary Innovations / Machinery Advisors Consortium
The dealer of 2030 will be driven by solutions and customer success. This shift will change the focus from equipment-centric to use case-centric.
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