I’m a life-long Red Sox fan who can’t manage to hate a great Yankee, Derek Jeter. My admiration was sealed during one play in the 2001 playoffs against the moneyball Oakland A’s. With the game tied, a runner on second and the series on the line, the A’s slashed a base hit to right field. As the runner rounded third, the Yankee right fielder scooped the ball and made a weak, off-line throw to the plate. Seemingly out of nowhere, Jeter appeared on the first base line, intercepted the dying throw and, as if snap-turning a double play, shovel-flipped it to the Yankee catcher just in time to tag the runner out. I’d never seen a shortstop do that before or since. It has become his signature play known as “The Iconic Flip.”

Joe Founder, who is 68 years old, has two daughters working for him. Jane is 5 years older than Julie. They’ve respected each other’s contributions for many years, and Joe thinks the dealership is stronger with both of them. Both have the option to work elsewhere.

Joe Founder, who is 68 years old, has two daughters working for him. Jane is 5 years older than Julie. They’ve respected each other’s contributions for many years, and Joe thinks the dealership is stronger with both of them. Both have the option to work elsewhere.

In Part 1, we defined employee engagement as going the extra mile. Companies whose employees are highly engaged produce 300% better financial results, according to Towers Watson’s 2012 Global Workforce Study.

In Part 1, we defined employee engagement as going the extra mile. Companies whose employees are highly engaged produce 300% better financial results, according to Towers Watson’s 2012 Global Workforce Study.

How do you and your managers gain the work and commitment of your employees to perform well? How can you influence the behavior and performance of your people in positive ways?

How do you and your managers gain the work and commitment of your employees to perform well? How can you influence the behavior and performance of your people in positive ways?

Do these comments sound familiar in your dealership? Gen X manager about a Millennial employee: “Why doesn’t he wait his turn, work hard and earn my trust?”

Do these comments sound familiar in your dealership? Gen X manager about a Millennial employee: “Why doesn’t he wait his turn, work hard and earn my trust?”

A basic axiom of team development is this: Most leaders spend too much time on their problem employees, and too little time on their best. As Stephen Covey, author of Seven Habits of Highly Effective People, pointed out years ago, developing talent is often critical to success, but since it is not urgent, it never happens. The key word here is time. Let’s discuss two aspects of this four-letter word: thinking time, and talking time.