Industry News

Horsch Anderson Breaks Ground on New Manufacturing Facility

To accommodate its significant growth, Horsch Anderson, LLC, will break ground on a new manufacturing facility in Mapleton, N.D., on Saturday, August 25, 2012. It will be located on a 30-acre lot north of Interstate 94 near the Mapleton exit. The initial stage of the project will include a 100,000-square-foot building, which will contain offices and a large production area. Within five years Horsch Anderson projects to employ 80 people or more at the facility.
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Wider World of Business

Why Dignity is the Key to Customer Service

For the last several decades customer service has cycled through an evolution of different metrics, all focused on measuring if the customer is happy. It started with satisfaction, then moved to loyalty, engagement, customer value, back to loyalty, then the recommend question, and even level of effort.
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