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Kim Schmidt
From the Desk of Kim Schmidt

Customer Service: Does It Really Matter?

By Kim Schmidt posted on April 9, 2018 | Posted in Best Practices
Most business owners — and more specifically farm equipment dealers — would likely tell you that customer service and experience are important to the overall success of the business. I’d venture to say every dealer I’ve spoken with has prided themselves on the quality of service they provide the customer.
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Kim Schmidt
From the Desk of Kim Schmidt

Be the Voice for Your Business & Our Industry

By Kim Schmidt posted on March 26, 2018 | Posted in Manufacturer & Dealer Issues
Last week I had the pleasure and honor of joining the Equipment Dealers Assn. and many of you out in Washington, D.C. for the AED/EDA Fly-In. And despite the federal government being shutdown due to a light snow storm, it was a busy and productive 3 days in the capital. After spending Wednesday being briefed on some of topics we’d be lobbying in support of, we took to the Hill on Thursday, meeting with congressmen.
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How We Did It

[Podcast] New Series ... How We Did It: Conversations with Ag Equipment’s Entrepreneurs

In this 10-minute episode of the new Farm Equipment magazine podcast, “How We Did It: Conversations with Ag Equipment’s Entrepreneurs” brought to you by GKN Off-Highway Powertrain, Kim Schmidt sits down Mike Lessiter to discuss the inspiration for this new project devoted to honoring the entrepreneurs in farm equipment manufacturing.
December 20, 2017 | Posted in Best Practices
In this 10-minute episode of the new Farm Equipment magazine podcast, “How We Did It: Conversations with Ag Equipment’s Entrepreneurs” brought to you by GKN Off-Highway Powertrain, Kim Schmidt sits down Mike Lessiter to discuss the inspiration for this new project devoted to honoring the entrepreneurs in farm equipment manufacturing.
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Kim Schmidt
From the Desk of Kim Schmidt

What Happened to ‘Seasoning’ Managers?

By Kim Schmidt posted on October 30, 2017 | Posted in Best Practices, Department Management
For each print issue of Farm Equipment, I dig through the Implement & Tractor archives to find something to highlight, whether it’s an example of what was a state of the art dealership 40 years ago or a survey that shows that large dealers are ready to start adding computers. As I pull a volume off the shelf, I never really know what I’m looking for or what I’m going to find. One thing I always walk away with, though, is that good business advice is generally evergreen.
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Kim Schmidt
From the Desk of Kim Schmidt

‘Right to Repair’ Battle Continues

By Kim Schmidt posted on June 26, 2017
On June 22, the U.S. Copyright Office issued a report in which it essentially said they’re tired of having to review exemptions to Section 1201 of the Digital Millennium Copyrights Act every 3 years and industry by industry. If that’s the case, we could be talking about — or maybe just waiting on — the issue for quite some time if the speed at which Congress does anything is any indication.
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