JLG Industries, an Oshkosh Corporation business and a leading global manufacturer of mobile elevating work platforms (MEWPs) and telehandlers, offers a full suite of customer support and parts services dedicated to its agricultural equipment dealers across North America. This exclusive agriculture support channel provides personalized assistance throughout the ownership journey.
Building a Strong Dealer Network
JLG is establishing a contracted dealer network to sell, service and support the JLG Agriculture product line across North America. The company offers dealers designated Areas of Responsibility (AOR), financing and floorplan solutions, access to aftermarket parts through Online Express and training through JLG University, marketing allowances, dedicated product support channels and an exclusive warranty program.
“At JLG, we’re not just expanding our agriculture dealer network — we’re carefully building it with the right partners who share our commitment to the customer,” says Cody Rainer, director of channel development — JLG Agriculture. “We believe that providing industry-leading support after the sale is just as important as delivering high-quality equipment. That’s why we’re focused on working with dealers who prioritize reliability, service and long-term customer success. Together, we’re creating a strong foundation to support the evolving needs of the North American agricultural industry.”
Dedicated Support Team
"Our commitment to our products doesn't end with the sale," continues Rainer. "We've developed a comprehensive support infrastructure specifically designed for our agriculture telehandler dealers, making sure they receive the parts, service and technical assistance they need to help their customers maximize productivity and uptime with JLG® equipment."
JLG Agriculture dealers can reach dedicated support personnel through:
- Direct agriculture support line
- Dedicated email with guaranteed response turnaround
- District Service Managers providing regional field support
The company's McConnellsburg, PA-based Contact Center operates Monday through Friday from 8 a.m. to 6 p.m. EST, with a 12-hour turnaround time commitment for sales, parts, service, warranty and training inquiries.
Aftermarket Parts Options and Distribution Network
JLG provides three distinct lines of aftermarket parts, giving agriculture dealers flexibility based on their customers’ specific needs and budget considerations. Dealers can quickly access aftermarket parts through the JLG Online Express platform, which offers:
- 24/7 access to solutions, including technical support, parts, manuals and product information
- Convenient shopping with everyday low pricing and fast shipping
- Easy order/returns management and purchase history tracking
JLG's North American parts distribution infrastructure features three strategic locations to support agriculture customers across the United States:
- Bedford, PA
- Pittsburgh, PA
- Las Vegas, NV
With 890,000-sq ft of storage capacity, this network maintains over 65,000 active SKUs and ships 7,500 lines daily with 99.6% shipping accuracy and 99.8% next-day-air ship-to-promise performance.
"Our extensive parts inventory and distribution network ensure agriculture dealers receive the parts their customers need when they need them," adds Rainer. "This reliability is crucial during critical farming seasons when equipment downtime simply isn't an option."
Comprehensive Training Resources
To support agriculture equipment dealers and their service teams, JLG offers extensive training options through JLG University:
- Service training specifically for JLG Ag telehandlers
- Electrical and hydraulic fundamentals courses
- Engine resources and technical training
- Diverse learning formats including classroom sessions (at JLG training centers or customer sites), instructor-led online training, and self-paced e-learning
"Our trainers spend 40,000 hours annually training customers," notes Rainer. "This educational investment ensures agriculture customers have the knowledge and skills to maintain their equipment for optimal performance.”
Industry-Leading Product Line with Full Warranty Protection
From standard-sized telehandlers to powerful yet nimble compact models, JLG offers a dedicated line of telehandlers engineered specifically to meet the unique needs of farmers, ranchers, and commercial agricultural operations across North America. The new JLG® Agriculture telehandler portfolio features five purpose-built models (AG313, AG519, AG823, AG832 and AG925) engineered specifically for agricultural applications, offering greater maneuverability, versatility and performance compared to traditional industrial telehandler models.
All JLG agriculture telehandlers are backed by comprehensive warranty coverage:
- 1-year coverage for materials and workmanship from the date of dealer purchase
- 2-year/2,000-hour drivetrain coverage from the original purchase date
- 5-year coverage for select structural components from the date of dealer purchase
- Optional extended warranties are available
“At JLG, we understand that reliability extends beyond the equipment — it’s about providing unwavering support to our dealers when they need it most,” says Rainer.
He finishes: “We’re actively expanding our network of dedicated dealers — seeking out partners who share our commitment to customer success and industry-leading support after the sale. If you’re a dealer who values reliability, service and long-term relationships, now is the time to join us. At JLG, we stand behind our agriculture products and support those who sell them.”
