Mike Falash, service lead at Vanderloop's Lena, Wis., store, says that a little bit of tension between departments is important to the relationship and doing the best to serve the customer. He also shares how respect from management, coworkers and customers is what keeps him.
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Years with Organization: 15
Role: “I overlook the store to make sure that everything is in alignment with the company and day-to-day.”
Quotable: On working with the competition: “We’re in the same business, so we’re not over here trying to cut each other’s throat on our end; we work together. But, still, we’re trying to maneuver numbers away from them.”
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