The Dealership Minds video series is sponsored by Claas.
Years with Organization: 11
Role: “Being a service tech is more than fixing machines,” Mike Falash says. It’s about connecting with people. If Falash is on a farm, it likely means they are having a bad day, and he makes it a point to find more to talk about than the machine that is down. This personal touch helps move the interaction from a simple transaction to one that builds a trusted relationship,” he says.
Quotable: “I love what I do. I love the people that I do it for, they’re great people. They’ve always treated me with the utmost respect. They let us, as techs, police ourselves. If we need some vacation, they’re open. If you want to leave a half a day because you got something to do, they don’t have a problem with it. As long as our work is getting done and we’re efficient.”
PROFILE
Service: Beyond Just Repairs
VIDEOS
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Soft Skills Important for Technician Success |
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The Benefit of Tension Among Departments |
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