Sara Loritz, parts technician with Vanderloop Equipment in Brillion, Wis., goes over the daily challenges she encounters in her farmer-facing role.
Leave a comment More Dealership Minds videos
The Dealership Minds video series is sponsored by Claas.
Years with Organization: 2
Role: Facilitates communication between service technicians and customers.
Quotable: “If I can’t answer a customer’s question, I will usually grab one of my technicians and try to stay involved. I don’t just say, ‘Hey, take the phone, tell them what to do, and come back.’ I want to hear what’s going on because it’s all about learning.”
PROFILE
