While working in the parts department is physically less demanding than the field work of her previous job, mentally Soper says it’s a little more strenuous because she’s “trying to problem-solve, helping figure out what the customer’s needs are when I’m not physically there to look at it.”

 

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Years with Organization: 5

Role: “Every day is different. I could be writing quotes, working with the technician for in-shop work, pulling parts for them, and in the same breath answering phone calls and working with customers. I like that I get to bounce around and do different things every day.” 

Quotable: “I like when a customer comes in and you get to see their face. It’s a lot easier to build a relationship with a customer when you finally get to meet them in person after you’ve talked on the phone with them several times throughout the year.”

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Customer Communication Key to Success in Parts

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