Amber Soper, Vanderloop Equipment parts department lead, takes us behind the scenes at the dealership’s Lena, Wis., store. Soper walks us through the process of finding a part for a customer and explains how the dealership manages inventory.
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Years with Organization: 5
Role: “Every day is different. I could be writing quotes, working with the technician for in-shop work, pulling parts for them, and in the same breath answering phone calls and working with customers. I like that I get to bounce around and do different things every day.”
Quotable: “I like when a customer comes in and you get to see their face. It’s a lot easier to build a relationship with a customer when you finally get to meet them in person after you’ve talked on the phone with them several times throughout the year.”
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