The Dealership Minds video series is sponsored by Claas.
Years with Organization: 5
Role: “Every day is different. I could be writing quotes, working with the technician for in-shop work, pulling parts for them, and in the same breath answering phone calls and working with customers. I like that I get to bounce around and do different things every day.”
Quotable: “I like when a customer comes in and you get to see their face. It’s a lot easier to build a relationship with a customer when you finally get to meet them in person after you’ve talked on the phone with them several times throughout the year.”
PROFILE
Customer Communication Key to Success in Parts
VIDEOS
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Behind the Scenes: Managing Vanderloop Equipment’s Parts Inventory |
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Staying Aggressive with an Evolving Customer Base |
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Learning on the Job as Parts Department Lead |
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Overcoming Stereotypes & Building Credibility with Customers |
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Speaking the Language of a Parts Department Lead |
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Transitioning from Agronomist to Parts Department Lead |
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