Wacy Giess, Heritage Tractor (Topeka, Kan.)
Wacy Giess is a veteran precision specialist who has devoted a lot of time to his craft making sure our customers keep running in the field at all times of the day. Wacy covers multiple locations, so he gets spread out during peak seasons.
A customer was picking up planting after a delay and trying to use map sharing so they could use two planters in the same field, but they were unable to get the sharing connected. It had previously been working but has stopped over the rain out. Through use of RDA we checked the settings on both and determined that his tractor wasn’t communicating. One battery disconnect reboot later, everything connected as it should. It was a small thing, but it was 9 p.m. on a Saturday and Wacy did it all on his phone in a gas station parking lot. If they didn't get it straightened out, they would've had to make an additional round on the ends so section control would've worked again.
A customer recently converted to Gen4, and had serious issues with a new 1795 Planter. His salesman couldn’t explain it, and a call to the shop was referred to Wacy to try to avoid even more downtime. The planter was frequently and randomly disengaging while trying to plant, and he was understandably getting frustrated. Wacy verified all the settings, and everything SEEMED to be set up correctly. Wacy made use of RDA to monitor the planter status and noted the wheel motion sensor was cycling between active/inactive. Upon further investigation, he found it was not properly aligned. A few minutes adjusting, and the issue was resolved, allowing the customer to plant, and leaving him very satisfied. To this day the customer is still impressed by how much we could fix over the phone instead of waiting for someone to show up.
—Jeff Mueller (Adrian, Mo.)
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