Already a subscriber? Login now.

[Video] Metrics Matter - Are You Measuring the Right Numbers to Gauge Service Department Success?

Proactively managing the service department and measuring the right metrics are key to a profitable department. Wayne Brozek sets the tone for the next 2 days with his kickoff session with an in-depth discussion on the metrics that matter most for a service manager’s success. He’ll also detail the structures and processes that every service department needs to keep your technicians efficient, productive and motivated.