[Video] Metrics Matter - Are You Measuring the Right Numbers to Gauge Service Department Success?

Wayne Brozek, Trainer & Consultant, WB Global Services, Scottsbluff, Neb. — Proactively managing the service department and measuring the right metrics are key to a profitable department. Brozek sets the tone for the next 2 days with his kickoff session with an in-depth discussion on the metrics that matter most for a service manager’s success. He’ll also detail the structures and processes that every service department needs to keep your technicians efficient, productive and motivated.

“We’re still not being as proactive as needed and therefore our service department’s profitability is still sluggish,” he says. Brozek pulls from his experiences as the vice president of aftermarket for 21st Century Equipment as well as a dealer performance group that devised a novel performance metric embraced by John Deere dealers.

Brozek was tasked with consulting and training John Deere dealers worldwide for greater results in service operations and brings that expertise and perspective to Iowa City.

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The 2022 Dealership Minds Summit Video Replay is brought to you by DeLaval.

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