Historically dealership parts departments have been “reactive,” meaning we fill orders as the need for replacement or service parts is required. Today, customers are demanding a more “proactive” approach that anticipates their needs, and provides solutions to their operations. Not only are customers demanding a higher level of service, but dealerships are asking parts departments to deliver financial performance as well. This webinar helps dealerships identify areas to increase performance in both these areas.

From this webinar, presented by Kelly Mathison, you will gain valuable insights into these key points:

• Identify areas where parts departments can potentially increase parts sales.
• Identify areas where dealerships can become more proactive.
• Learn proven techniques to provide enhanced customer support, while increasing sales.

This FREE webinar was brought to you by Farm Equipment magazine and WEDA and the Dealer Institute. 

About the Presenter