This webinar focuses on the tools employees need to provide excellent customer service and how Millennials and Baby Boomers differ in their expectations.

Ted Stehr, CDK Solution Consultant, shares specific tips for working with a new generation of customers and how to ensure they are receiving the customer experience they expect. Below are a few of the topics Ted covers:

• Learning the communication methods most valuable to millennials (text, email, chat).
• Understanding the expectations when it comes to resolving problems.
• Leveraging customer facing apps to allow millenials to interact with your organization on their terms.
• How to use your business system to provide the information needed for a great experience.
• Understand the importance of coupons and giftcards.

This FREE webinar was brought to you by Farm Equipment magazine and CDK Global.

Email Kim Schmidt at Farm Equipment with any questions about the webinar.

About the Presenter

Ted Stehr

Ted Stehr has spent 25 years with CDK Global as phone support, trainer and solution consultant presenting solutions to heavy equipment dealers. He has visited agriculture and construction equipment dealers for the last eight years, and automotive dealerships for 16 years before that. He enjoys listening to dealers about the challenges they face as well as their success stories.

Ted lives outside of Vancouver, BC and is a proud father of two Millennials and a Generation Z.

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