Farm Equipment
Industry Outlook: How Does Your Dealership Stack Up?
What kind of power does your dealership have over your customers? Is your dealership building loyalty that makes your business indispensable to customers, creates life-long relationships and makes price irrelevant?
All of us have long-term relationships with companies we can’t fathom being without. How upsetting would it be to your life or business if some of these companies disappeared tomorrow?
This 45-minute webinar, presented by Jim Facente, a trainer for WEDA’s Dealer Institute, highlights 6 key factors that will make your dealership indispensable to your customers.
You may be surprised to learn these six factors do not include having great products, delivering good customer service or being polite and helpful to customers.
This FREE webinar was brought to you by Farm Equipment magazine and the WEDA Dealer Institute.
Email Kim Schmidt at Farm Equipment with any questions about the webinar.
Jim Facente
Jim Facente is a former dealer principal. He owned industrial equipment dealerships in south Florida for more than 20 years. He is currently the president of Creative Sales Solutions (CSS), which he founded in 2006. CSS is a customer experience training company that works with dealerships and their employees to develop guidelines to ensure excellence in providing a complete customer experience. CSS has called, recorded and evaluated more than 2,500 dealership employees throughout North America.
He also is a trainer for the Dealer Institute, the newest initiative of the Western Equipment Dealers Assn.
Dealer Institute…