Dealership Minds 2016: Kern Machinery
www.farm-equipment.com/articles/12470-working-with-vendors-to-get-rushed-parts-when-necessary
Working with Vendors to Get Rushed Parts When Necessary
January 27, 2016
Santiago Alcantar, parts manager at the Bakersfield, Calif., location of Kern Machinery, shares an anecdote on why it's important to build a good relationships with shortline manufacturers and other vendors.
Leave a comment More Dealership Minds videos
 |
This interview is part of the Dealership Minds Video Series brought to you by Charter Software.
Santiago Alcantar
Building a Customer-Focused Team
Years with Organization: 2.5. rior to joining Kern Machinery as the parts manager at the Bakersfield and Lancaster, Calif., stores he worked as a manager at AT&T and Sears.
Role: As a parts manager, Santiago Alcantar says it’s his goal to make sure a customer walks out the door with everything they needed, if not more.
