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People & Profits

Manage Your Employees Like a Successful Sports General Manager Leads His Team

By George Russell and Daniel Surprenant posted on September 12, 2018 | Posted in Best Practices, Department Management
I challenged readers of this column to “Make 2018 the Year of Human Capital Investment.” Training is likely a key part of your human capital investment. Below is a professional perspective on how to make training work and how to make it pay from one of my Machinery Advisors Consortium colleagues, Daniel Surprenant. — George Russell
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People & Profits

The ‘Value’ of Relationships

By George Russell and Bill Hoeg posted on June 9, 2018 | Posted in Best Practices, Department Management

Under our 2018 theme of ‘Developing Human Capital,’ this article focuses on the right perspectives and practices to develop and engaged employees who create repeat customers profitably. It is written by one of my Machinery Advisors Consortium Colleagues, Bill Hoeg. — George Russell

Why do car dealers get less parts and service business after the warranty expires? Why are there so many independent repair shops to fix your car?


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George Russell
People & Profits

Small Daily Improvements Key to Long-Term Results

By George Russell posted on April 7, 2018 | Posted in Best Practices, Department Management
This headline is based on a sign posted at my gym that made me think about your business, and my challenge to “Make 2018 the Year of Human Capital Development.” I started to think about the small things that you can do with your people to develop them and your dealership. Doing small things that lead to big things is a useful perspective for you to create change with your employees and colleagues. It provides an approach for you to do every day in order to create big improvements.
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People & Profits

Perspectives on Training: Make It Work, Make It Pay

By George Russell and Daniel Surprenant posted on March 17, 2018 | Posted in Best Practices, Department Management
I challenged readers of this column to “Make 2018 the Year of Human Capital Investment.” Training is likely a key part of your human capital investment. Below is a professional perspective on how to make training work and how to make it pay from one of my Machinery Advisors Consortium colleagues, Daniel Surprenant. — George Russell
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People & Profits

Formulate a Short & Simple ‘Tailgate Talk’

By George Russell and Erik Thompson posted on July 15, 2017 | Posted in Best Practices
Great leaders simplify their messages. As a dealership leader, are your messages the most powerful? Think of Ronald Reagan, often called the Great Communicator, and some of his famous messages. “Mr. Gorbachev, tear down this wall” at the Berlin Wall. Or after the Challenger disaster, “They touched the face of God.” The title of his biography by his speech writer Peggy Noonan says it best — Simply Speaking.
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Daniel Surprenant

Daniel Surprenant

Daniel Surprenant has 30 years of experience in dealership training. His training company is Formation Future Inc. He is also a founding member of the Machinery Advisors Consortium.
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