Joe Alvarado, parts manager for the Delano, Calif., location of Kern Machinery, provides a few insights on how to deal with zero parts sales and how Kern Machinery deals with parts ordered in error.
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This interview is part of the Dealership Minds Video Series brought to you by Charter Software.
Joe Alvarado
Helping 'Frontline' Employees Keep Customers Satisfied
Years with the Organization: 9 — Started as a parts counter employee and was promoted to parts manager after 2 years. Prior to joining Kern Machinery he spent 9 years working the parts counter of a farm equipment and auto parts company in Tipton, Calif.
Role: “Every team has to have a leader and that’s what I am for the parts department. You need to have someone you can bring your problems to, someone who can organize chaotic situations and get you going; someone who’s been in the business for a while, and someone, hopefully, who the team trusts, and I think that’s why I’m here.”
