Santiago Alcantar, parts manager at the Bakersfield, Calif., location of Kern Machinery, shares some insights on how and why they chose to redesign the layout of their parts warehouse.
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This interview is part of the Dealership Minds Video Series brought to you by Charter Software.
Santiago Alcantar
Building a Customer-Focused Team
Years with Organization: 2.5. Prior to joining Kern Machinery as the parts manager at the Bakersfield and Lancaster, Calif., stores he worked as a manager at AT&T and Sears.
Role: As a parts manager, Santiago Alcantar says it’s his goal to make sure a customer walks out the door with everything they needed, if not more.
