Years with the Organization: 31. After working in the parts department for another John Dealership for 3.5 years, he joined the Kern Machinery parts department and has been there
every since.
Role: “A big thing for me that I believe in is you have a parts department, a sales department and you have a service department and you have to make those all chime together to make them go and I think that’s a big part of my role — to make that happen.”
PROFILE
Cultivating Supplier Relationships to Build Customer Loyalty
VIDEOS
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Communicating with Customers and Visiting When Necessary |
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Keeping the Parts Fill Rate in Line |
