Industry News

Dealership Minds

Probing Questions Solves Parts Department Mysteries

An effective parts department, says Todd Lippens, can pinpoint a customer’s needs even when they’re too hurried to provide good information. “With cell phones today, farmers pick up and call immediately, even before thinking,” he says. At the Polo store, more than half of his store’s part transactions are handled by phone.
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Dealership Minds

Navigating the Numbers for Growth

Spend time with Mike Hedge at his office in Rantoul, Ill., and terms like number cruncher, prognosticator, teacher, purser, and analyst all come to mind. And when it comes to the subject of balance sheet management, “evangelist” is also a fitting word. As CFO & Treasurer of a $240 million company, Hedge must manage all the details yet remain at a 50,000-foot view to pilot the finances of a growing company.
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Dealership Minds

Demonstrating the Dealership's Support

While GPS and other precision technologies have made farming a lot easier, it’s also made farming a lot more difficult. It’s great when it’s working. But when it isn’t, it leads to a whole lot of frustration for the farmers that Darin Kennelly is trying to help.
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Dealership Minds

Keeping All the Moving Parts Moving

Mike Robling’s responsibilities as the company’s parts assets manager appear straightforward enough: order the parts the stores need in a timely manner so they have ‘em when they need ‘em. Make sure they’re not carrying too much in parts inventory, but enough so that Birkey’s takes full advantage of the discounts and terms offered by Case IH.
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Dealership Minds

Communication Counts in HR

There’s a card on Jaime Smith’s desk that reads, “With appreciation for everything you do to help people reach important goals. HR is about maintaining a healthy working atmosphere, but most of all it’s about helping people succeed, good times and bad.” These words summarize the daily mantra of Birkey’s Farm Store’s human resources manager.
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