Dealership Minds 2024: Vanderloop Equipment
www.farm-equipment.com/articles/23051-running-ticket-reports
Running Ticket Reports
October 23, 2024
Sara Loritz, parts technician with Vanderloop Equipment in Brillion, Wis., shares her process for running ticket reports and making sure nothing slips through the cracks.
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The Dealership Minds video series is sponsored by Claas.
Years with Organization: 2
Role: Facilitates communication between service technicians and customers.
Quotable: “If I can’t answer a customer’s question, I will usually grab one of my technicians and try to stay involved. I don’t just say, ‘Hey, take the phone, tell them what to do, and come back.’ I want to hear what’s going on because it’s all about learning.”
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