Dealership Minds 2024: Vanderloop Equipment
www.farm-equipment.com/articles/23047-helping-frustrated-customers-in-stressful-moments
Helping Frustrated Customers in Stressful Moments
October 23, 2024
Sara Loritz, parts technician with Vanderloop Equipment in Brillion, Wis., discusses her farming background and how it helps her assist frustrated customers when stress levels are high.
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The Dealership Minds video series is sponsored by Claas.
Years with Organization: 2
Role: Facilitates communication between service technicians and customers.
Quotable: “If I can’t answer a customer’s question, I will usually grab one of my technicians and try to stay involved. I don’t just say, ‘Hey, take the phone, tell them what to do, and come back.’ I want to hear what’s going on because it’s all about learning.”
PROFILE