Dealership Minds 2024: Vanderloop Equipment
www.farm-equipment.com/articles/23046-handling-expired-warranties
Handling Expired Warranties
October 23, 2024
Sara Loritz, parts technician with Vanderloop Equipment in Brillion, Wis., walks through the steps she takes with customers when their warranties are on the verge of expiring.
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The Dealership Minds video series is sponsored by Claas.
Years with Organization: 2
Role: Facilitates communication between service technicians and customers.
Quotable: “If I can’t answer a customer’s question, I will usually grab one of my technicians and try to stay involved. I don’t just say, ‘Hey, take the phone, tell them what to do, and come back.’ I want to hear what’s going on because it’s all about learning.”
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